Implementation Consultant

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Toronto

Reporting To: Implementations and Onboarding Manager

Description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

Migration Responsibilities

Lead migrations of Accounting Entity Management and related software
Understand software functionality within migration scope
Interview clients to assess migration and operational requirements
Analyze and map legacy financial and non-financial data
Extract, reconcile, convert, and import client data
Test data integrity with clients and conduct functional tool testing
Assist clients with remote testing and issue resolution

Project Management & Communication

Create and manage project plans, timelines, and milestones
Track and communicate project progress via Monday.com and Zendesk
Attend client meetings to discuss progress and deliverables
Manage multiple calendars and deadlines
Ensure completion of project-related documentation and admin

Client Support & Collaboration

Configure software based on client needs
Support clients with post-migration queries and successful go-live
Handover firms to support team after launch
Provide documented client feedback to product management
Act as a product expert and assist internal teams when needed

General Responsibilities

Execute company strategy as defined by executive management
Ensure timely and successful project launches
Continuously improve implementation processes

Skills, Knowledge & Expertise

1+ year supporting Implementation Consultants with migrations
Knowledge of software functionality within migration scope
Proficient in MS Office
Strong organizational skills and attention to detail
Solid understanding of accounting fundamentals
Self-motivated, quick learner, team-oriented
Positive attitude with strong written and verbal communication
Skilled in writing professional emails and leading meetings
Able to manage multiple priorities and stay organized
Capable of executing delegated project tasks
Experienced in managing calendars and deadlines
Committed to exceptional customer service
University or college degree

Job Benefits

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.

Do you share our DNA?

We ask how tomorrow can be better than today
We are passionate about solving our customer's challenges
Our ideas break boundaries
We value different perspectives and encourage dialogue
We take ownership and celebrate together

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